FAQ's



Contact Information
Customer Support:

Ticketing Software


Phone Order Line: 
269-409-0071 
9AM-6PM Monday - Friday


  • Ordering
  • Wholesale / Professional Pricing
  • Order Status
  • Security
  • Payment
  • Sales Tax
  • Order Processing & Shipping
  • Furniture & Equipment
  • Express Shipping
  • Alaska & Hawaii
  • Puerto Rico
  • APO/FPO Shipments
  • International Orders
  • Hazardous Materials
  • Lost or Damaged Shipments & Order Errors
  • Returns

  • Ordering: Orders are accepted online via our secure server (128 bit SSL) 24 hours per day. You can also email us your order with contact information and our customer service department will enter your order and contact you for payment. Please do not email us your credit card number as email is not secure.


  • Wholesale / Professional Pricing: We do offer special pricing for industry professionals on most items.  Please visit our Wholesale division at http://www.ussalonsupply.com and register as a Salon/Spa Professional.

    Order Status: After you have placed your order you can check the status of it online via our online order status system.  Please follow the "My Account" line above to find your order status.  Please allow 24-48 hours after you place your order for the status to be updated online.

    Security: Secure Socket Layer (SSL): We usesSSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

    CISP Compliance: We certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

    Payment: We accept Mastercard, Visa, American Express, Discover.  Please note that we do not charge your card until your order has shipped.

    Sales Tax: We are required to collect sales tax in Michigan. If you are located in this state and are exempt from sales tax. Please email us and we will send you the appropriate state tax exempt form to complete and send back to us. We will need to have those form(s) completed and on file before we can apply a tax credit to you order.

    Order Processing & Shipping: All items shown In Stock online are available in our facilities for shipment. Most orders ship within 1-3 business days.  Items that require additional processing time will be noted on the item page.  We will email you with a tracking number once your order has shipped. 

    Order Cancellations: Please contact us if you would like to make a order or item cancellation request.  Please, however, be aware of the following fees that may apply:
    • An order cancellation that is received & reviewed prior to the order being processed for shipping will be cancelled at no charge.
    • An order cancellation received & reviewed after the order has been processed for shipping will incur a 20% restocking fee.
    • Any order cancellations received & reviewed after the order has been shipped will incur a 20% restocking fee and any applicable shipping fees to return the order to our location if possible depending on carrier policies.

    Shipping Rates

    Please note that some bulky and heavy items may require additional shipping charges such as gallons and 5 gallon pails.

    Ground Saver -
    the rates for Ground Saver Shipping starts at $4.99 within the Continental United States The exact rate is available in the shopping cart & checkout.  The transit time for Ground Saver Shipping is between 4-8 business days.  Shipping is via UPS or the US Postal Service.

    Standard- the rates for Standard Shipping starts at $5.99 within the Continental United States.  The exact rate is available in the shopping cart & checkout. The transit time for Standard Shipping is between 2-6 business days. Shipping is via UPS or the US Postal Service.

    Customer Pickup/Will Call: Customers who live close to our Paw Paw, Michigan Distribution Center are eligible to pickup their orders. This option is available to local customers and the pickup option will display at checkout

    • We will contact you when your will call order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 9am - 5pm Eastern Time..
    • Due to limited space and the volume of will call orders we receive, your order must be picked up within 5 business days of us contacting you. On the 6th day, the will call order will be restocked, incurring a 20% restocking fee. This fee pays for pulling, reserving, and restocking your order.
    • If you are unable to pick up your order, we would be more than willing to ship it to you.


    Furniture & Equipment: Most Furniture & Equipment shipments require additional shipping charges and do not apply for "Free Shipping" promotions.  If the rate to your location is not available at checkout we will email you with a quote for approval. A commercial business address is required for all Furniture orders. If a residential address is used the carrier may add a surcharge for the delivery.

    Alaska & Hawaii: Alaska & Hawaii our shipped via the US Postal Service Priority Mail, the rates will be provided at checkout.

    Puerto Rico: Orders are shipped via the US Postal Service. Transit time is 3-6 business days (not guaranteed by USPS). Please select Standard or Expedited Shipping at checkout to display the rates.

    Overseas Military(APO/FPO): APO/FPO Shipments are sent via US Postal Service Priority Mail. The fee is based on the weight of the shipment. Standard shipping is the only method available to APO/FPO locations. The shipping rates are available at checkout.

    International Orders We offer First Class International and Priority Mail International.  Please contact the US Postal Service at 1-800-ASK-USPS® (1-800-275-8777) or visit their website for transit time to you country.  

    Please note that some bulky and heavy items may require additional shipping charges such as gallons and 5 gallon pails.

    Hazardous Materials The U.S. Department of Transportation (USDOT) restricts air shipments of certain hazardous material items. Aerosol products in pressurized containers (such as hairspray) and products containing flammable or corrosive chemicals (such as nail polish and nail polish remover) have this restricted status. Ground shipping is required for all such items.

    Lost or Damaged Shipments, Order Errors In the event that your shipment is lost or damaged we will reship or issue a store credit for the lost or damaged item(s)at no additional cost to you. Please email our Customer Service Department ASAP if you discover your shipment is lost or damaged. We will handle the claim process with this carrier.

    Our goal is 100% accuracy in shipping your order. We use bar-code technology to scan pack your order to ensure accuracy. If you do receive the incorrect item we will be happy to send you the correct item at no additional cost to you.

    Returns: A return request can be done from the "My Account" link at the top of the page.  You will be able to review your order and request a return authorization.  We will be happy to accept any item back for return up to 15 days from date of order for a Refund less a 20% restocking fee or 30 days from the date of order for a Store Credit without a restocking fee.. (except Furniture & Equipment Items - These are non-returnable) To qualify for a return, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Please note that we are not able to refund or credit for the original actual shipping charges on returns. Please contact us to receive a return authorization number prior to shipping your return item(s) out.

    DISCLAIMER

    IN ACCORDANCE WITH THE FTC GUIDE LINES CONCERNING USE OF ENDORSEMENTS AND TESTIMONIALS IN ADVERTISING, PLEASE BE AWARE OF THE FOLLOWING:

    TESTIMONIALS APPEARING ON THIS SITE ARE ACTUALLY RECEIVED VIA TEXT, AUDIO OR VIDEO SUBMISSION. THEY ARE INDIVIDUAL EXPERIENCES, REFLECTING REAL LIFE EXPERIENCES OF THOSE WHO HAVE USED OUR PRODUCTS AND/OR SERVICES IN SOME WAY OR ANOTHER. HOWEVER, THEY ARE INDIVIDUAL RESULTS AND RESULTS DO VARY. WE DO NOT CLAIM THAT THEY ARE TYPICAL RESULTS THAT CONSUMERS WILL GENERALLY ACHIEVE. THE TESTIMONIALS ARE NOT NECESSARILY REPRESENTATIVE OF ALL OF THOSE WHO WILL USE OUR PRODUCTS AND/OR SERVICES.

    THE TESTIMONIALS DISPLAYED (TEXT, AUDIO AND/OR VIDEO) ARE GIVEN VERBATIM EXCEPT FOR CORRECTION OF GRAMMATICAL OR TYPING ERRORS. SOME HAVE BEEN SHORTENED. IN OTHER WORDS, NOT THE WHOLE MESSAGE RECEIVED BY THE TESTIMONIAL WRITER IS DISPLAYED, WHEN IT SEEMED LENGTHY OR NOT THE WHOLE TESTIMONIAL SEEMED RELEVANT FOR THE GENERAL PUBLIC.

    US Salon Supply IS NOT RESPONSIBLE FOR ANY OF THE OPINIONS OR COMMENTS POSTED TO OUR SITE. US Salon Supply IS NOT A FORUM FOR TESTIMONIALS, HOWEVER PROVIDES TESTIMONIALS AS A MEANS FOR CUSTOMERS TO SHARE THEIR EXPERIENCES WITH ONE ANOTHER. TO PREVENT AGAINST ABUSE, ALL TESTIMONIALS APPEAR AFTER THEY HAVE BEEN REVIEWED BY MANAGEMENT OF US Salon Supply. US Salon Supply DOES NOT SHARE THE OPINIONS, VIEWS OR COMMENTARY OF ANY TESTIMONIALS ON THIS SITE, AND ARE STRICTLY THE VIEWS OF THE REVIEWER.

    ADDITIONALLY, THESE TESTIMONIALS ARE NOT INTENDED TO MAKE CLAIMS THAT THESE PRODUCTS CAN BE USED TO DIAGNOSE, TREAT, CURE, MITIGATE OR PREVENT ANY DISEASE. THESE CLAIMS HAVE NOT BEEN CLINICALLY PROVEN OR EVALUATED BY THE FDA.
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